About participation in the seminar on the "Fundamentals of ITIL Foundation v4".

There was held seminar for employees of RSE "Gosexpertiza" and its branches on the topic "Fundamentals of ITIL Foundation v4" in Nur-Sultan from the 25th to 27th of September, 2019, which was attended by the chief specialist of the sector for the issuance of expert opinions and automation of expert work A.Orynbasov. During the seminar, the following topics were discussed: the main aspects of service management (Dimensions of Service Management), the purpose and components of the" service Value System " (Service Value System and Service Value Chain), the principle and key concepts of continuous improvement (Continuous Improvement), the relationship of ITIL v4 with other methodologies, etc. The participants also carried out practical work on the construction of the service specification-a description of the utility/value of the service, the application of fundamental principles in the improvement of processes, А. Orynbasov was awarded a certificate of successful completion of the training course аt the end of the seminar.